Customer Testimonials
We experienced great customer service with Glenn Sciarretta and the team at the dealership. Highly recommend West Herr Ford. Glenn is customer focused and always treats us like family when we contact him. Thanks everyone at West Herr.
I was very pleased with how I was treated. I asked to test drive a vehicle that was at another one of their dealerships and they made that happen quickly and were very pleasant about it. I did not end up buying the car but felt bad because the treatment was so good!
Absolutely the best experience in purchasing a vehicle. Thank you to Alex Armstrong King for making our experience hassle free. He was very polite and explained everything to us from the beginning to end.
Love my 2018 Ecosport Bought out my lease Henderson Ford is the best, have been dealing with them for years !! Always recommend to friends and family !
Great customer Service. Friendly and Knowledgable staff.Clean and inviting dealership.Owner on premise very Professional I would definitely purchase there again with out a doubt.
We were extremely pleased with the courtesy and responsiveness during the process of purchasing our new-to-us car from Henderson Ford. Thomas Smith was our salesperson. He took the utmost care to make us comfortable and invited us to test drive the car as long as we wanted. We were able to negotiate a very fair deal on a great car. We have purchased Ford products from other dealers in the past. And we looked at additional cars following our trip to Henderson. However, Thomas and Henderson earned our business.
Great service treated like family Brian Henderson is very knowledgeable and will go above and beyond to get you everything you are looking for in a car highly recommend working with him and giving business to this dealership just bought my second car from them and will continue to purchase future vehicles from them as well .
Everyone at Henderson Ford was professional and went above and beyond to make sure my purchase experience was a great experience. The sales staff was friendly and finance personnel professional. Overall a great car buying experience!
From the time I walked into the door to the time I drove off of the lot Henderson Ford treated us just like family they rolled out the red carpet and they met all of our needs. We are truly satisfied being a part of the Henderson family go FORD
Shop Henderson Ford you won't be disappointed! This Dealership is professional and knowledgeable. Thomas Smith is one of the best sales people to work with.
Thomas was great to work with and helped me to obtain a lower price.. He also made sure that I was aware of all the different features and options.
we went to Henderson to look at a used f159 . we called ahead and they had it waiting for us to test drive. they worked with us to get the best price and financing. we would do business with them again.
I had a very good experience buying my first brand new car from them. Got me the interest rate I was hoping for and was more than fair on my trade in
I like my new purchase, but they decided they didn't want my trade. I owe more then what the truck is worth. Wish they told me the truth about what the truck was worth. I wouldn't of bought the new truck. I can't afford both vehicles.
While online shopping for cars I came across Henderson Ford and visited their website. I was somewhat surprised to see their list prices on cars be 1-2 thousand lower than other dealerships so I decided to visit,. I was greeted almost immediately by a friendly salesman named Anthony. I explained what I was looking for and he listened very well and was very helpful. After some discussion we reached a deal that I was very happy with.
Extremely satisfied. I had the pleasure of working with Anthony and can not say enough positive things. I had the displeasure of working with West Herr and Cortese and I could not believe the difference in dealerships. They understood the concerns I had and went out of their way to see those things did NOT happen there.
bought a new Edge at end of December. Tracy Thompson and Jim (Sales manager) were both pleasant to work with. Very easy and straight forward to work with. No games. No pressure tactics. Enjoyed the experience . They had the car ready to go in only 3 hours after we agreed to purchase it. Very impressive. Tracy did a great job in making sure we were 100% satisfied.
We had an excellent experience leasing our 2016 Ford Escape at Henderson Ford. George Lunney did an outstanding job and contacted me as soon as we were eligible for the "move ahead" program Ford offers. George was very patient answering all questions we had and thoroughly went over all of the technology aspects of the vehicle with my wife. We came to agreement on a fair price and all went very smoothly. Trenton, in the business office was equally excellent and all aspects of the leasing process was well done. I would highly recommend Henderson Ford and George Lunney ...
all the people we dealt with made buying a vehicle great and it was a pleasant low stress experience. bought a used vehicle at a fair price and am very happy with it. our thanks to george lunney who was our sales rep.
I only came in to test the waters and they was very patient with me and family, Yes I brought my whole family to be included in this purchase. Kenneth Goins met the family at the door with a warm smile. He only had our best interest at heart and that says a lot to me and family, Everyone including Trent,Brandon,Thomas was very professional and friendly.They have won all our business from now on!
The experience I had with Henderson was wonderful, he was very patient, and was willing to go the extra mile, I was pleased! I would recommend them everyone,thank you again for such outstanding service.
Overall experience was great. Got a good deal on my Fusion hybrid which is a hard car to find. Everyone was friendly and my salesman Tracy Thompson was very helpful and accommodating. I would go back in the future.
What a great experience! Helpful, knowledgeable, friendly staff. I would absolutely buy again from these wonderful folks. Patient but efficient. Real people, not plastic salespeopl who try to advantage.
This was my first time working with a dealership and they made it as simple as possible. They helped me get a great deal and took the time to answer any questions I had. They also explained everything from paperwork to how the windshield wipers worked.
I highly recommend Henderson Ford for anyone who is in the market to buy a new or used car. The sales team was very helpful with no hassle pricing, and my individual sales representative, Patrick, was extremely knowledgeable and went the extra mile to get me what I was looking for. Before I visited Henderson Ford I was shopping around at many other local dealerships with absolutely no satisfaction or progress. After meeting with Patrick I signed on the dotted line in less than an hour. I highly recommend Henderson Ford and the team that works there!
Friendly, with a good sense of humor; efficient without being brusque; patience with explanations for my questions; well-mannered and kind; excellent follow-up (Service done in Quick Lane) Been a customer for nearly 40 years and things just keep on getting better and better.
My overall experience at Henderson Ford was the best I've had....no pressure and friendly car dealers. I loved every part of the process.
We purchased a 2013 Ford CMAX ENERGI and traded in a 2002 Saturn LW300 Wagon which we bought in Virginia. When we were in the process of picking up the CMAX and closing yhe deal, we had a problem with Title on the Saturn. That's where Henderson Ford really excelled. They made the right phone calls to get the Saturn Title from the bankrupt GMAC. Also the Virginia DMV got involved to FEDX the Title directly to Henderson Ford. What an ordeal!!!
I've cone into Quick Lane a few times w/ problems regarding my car and have never had a bad visit. The staff at Quick Lane have been very friendly, not to mention patient and understanding. When there was a problem w/ some codes that needed to pass in order for my car to pass inspection, the staff kept testing it after I'm had driven my car for what we had hoped to be enough miles to reboot a switch after some repairs for something else was done. When the reason couldn't be found, they took it to ...
Webster Ford is now Henderson Ford, and I had an excellent experience with them. I ordered a Fiesta through Henderson, and right away was treated very well. I got a great deal on the car, they gave me a lot for my trade in, and I felt much more comfortable than at a competing Ford dealer in Rochester. While I was waiting for my car to be delivered, the communication was great, and they were always able to answer my questions and keep me updated. When my car finally came in, my salesman (Phil) came in on a Saturday and ...